TECHNICAL SUPPORT SPECIALIST WITH ENGLISH OR PORTUGUESE

Who are we?

Bulwork is the first IT recruitment agency in Bulgaria with more than 16 years of significant presence in the market. The company has established a reputation for delivering high-quality services to both candidates and clients. The company respects the candidates and always strives to find the most suitable and challenging job for them.



Our client:

An innovative global IT services and solutions company with a focus on Enterprise Collaboration, Cloud, Big Data and IoT, Enterprise Mobility and Outsourcing. The company has two own products with global reach and we are helping them to find:





TECHNICAL SUPPORT SPECIALIST WITH ENGLISH OR PORTUGUESE





Responsibilities:

- Utilize ticket tracking system to document all support incidents in English

- ITIL based Incident lifecycle management and Change management

- Reporting of metrics and KPIs

- Infrastructure and server monitoring

- Support Windows-based platforms including Windows, Outlook, Office

- Maintain corporate website and training platform



Requirements:

- Fluency in Portuguese and/or English.

- Customer relationship development and influencing skills

- Strong attention to detail and excellent organizational skills and autonomy.

- Ability to multi-task in a fast-paced environment and remain calm under pressure.

- Ability to understand and follow technical documentation

- Readiness to learn new technologies



Nice to have, but not mandatory:

- University Degree in Information Technologies, Mathematics, Physics or similar;

- ITIL Certification

- Experience with scripting in PowerShell or other similar scripting languages;



The company will attract you with:

- Competitive remuneration;

- Standard working time;

- Supplementary private health insurance;

- Team building events.



The perfect candidate will have knowledge of protocols and services including IPv4, TCP/IP, DNS, and DHCP. He/She would also have experience with Windows Server management tools and Active Directory User Management including NTFS Permissions.





If you think that you are this perfect candidate, let us know and send us your CV.





Confidentiality of all applications is assured. Only short­listed candidates will be contacted!

The candidates do not pay any taxes to the Agency – the services are FREE OF CHARGE.

Bulwork Company LTD - IT Recruitment Agency (license No. 2107 from 01.09.2016 from MLSP).

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